No matter what time or day, you will find here at Barn light Australia we’re pretty responsive to your questions or needs! We are more than happy to help with any questions you may have, we are just a phone call or email away at all times!
Can I buy just the Shade? Just the Gooseneck?
No. We don’t sell piece-parts for incorporation into other lighting fixtures nor designs. Given the time, effort, attention to detail, and general appreciation for our products.
However. On the rare occasion you are making repairs to, restoring, or “making new” on an existing mounting – Please contact us. There are a number of rare (and rarities) Die-Casted Steel Mountings that we’d love to work with. Its part of our “giving back” ethos.
Yes – Queenslanders & Weatherboards are always a fussy problem without a competent chippy or builder available. Rarely is it within an Electricians repertoire to start ripping off weatherboards to install lighting, but that’s quite literally not their jobso to save some work – You’ve got two options.
- Create a negative using existing weatherboards – Your electrician may call this a “packer” resulting in a flat surface.
OR - Purchase a ready-made solution such as Sureset Weather Board Mounting Blocks (We’re not getting paid for this FYI).
What’s in Stock? I need it Yesterday.
Contact Barn Light – Give us a Call – Send an SMS.
We offer *rush* order options that we provide with Overnight or Road Express options with TNT (We on-charge you). You’ll need to contact us to CONFIRM that we’ve got what you need.
ie. Rarely do we have a pink with purple polka dots stocked.
A nominal percentage charge (typically 20% on top of RRP – Yes, loss of discount)is added to each invoice to reflect the cost of “dropping tools and making it happen” at the expense of other customers. These additional funds are non-refundable and are used to employ additional staff, dog treats, or provide snacks (like Espresso…) depending on the costs associated with.
Yup! – We actually prefer these orders!
The costs associated with boxing, void-fill packaging, boxing, taping, postage and the like.. Yeah, it gets really expensive really quickly. If you’ve opted to pickup,
Please don’t just turn up!!!
If we’ve got stock, we’ll arrange a time to assemble/collect parts and generally get your order ready. If you’ve spoken to management, we’ll make your order a priority on the day IF we have finished product ready for you
Yes. We’re trading! If you’d like visit to our factory, you’ll need to book in a time (Book an Appointment)
Our factory/warehouse remains open and has been through the duration of Stage 4 Restrictions in Victoria. We continue to process, manufacture and deliver orders via Australia Post. If you need information, always feel free to call (03 8743 5500), email, or Live Chat us whenever convenient to you.
What’s your Leadtime? Last Updated: June 2021
Our standard lead-time for:
Black Ace or Flat White Orders.
Ten to Fourteen (10-14) business days.
COLORBOND®
Ten to Fourteen (10-14) business days.
Commercial Projects
Where advice is not provided, Fourteen to Twenty-One business days is typical.
We manufacture as we go.
We keep Black Ace & Flat White powdercoated stocks, quite literally tubs of hardware with shelves full to the brim of warehouse shades and goosenecks.
We assemble, box, and ship.
If we’ve got stock, we’re shipping your order within fourty-eight hours (the following day) in most cases once assembly (if needed) has been completed.
Why we have a lead-time then? To cover ourselves if we’re one lampholder short of a fifty-piece order, or you’ve selected a Colorbond colour that takes longer to manufacture.
NOTE: LED Orders cause us the greatest amount of pain due to having to rely on (COVID-19 impacted) overseas exporters since Australian suppliers usually import from these same suppliers – so we jump the proverbial delays and go to the front of queue.
