Introduction

  1. We do not “wholesale” our lighting fixtures, we discount them.
  2. We do not sell “junk”, nor do we intend to.
  3. We do not import lighting fixtures from China/South East Asia

If you are a designer, electrician, shop-fitter, restaurateur, builder, or otherwise have a vested interest in our lighting by virtue of clientele; you, your clients, and their related businesses are entitled to an unadvertised discount against your total order, where you have requested a pricing quotation prior to order placement. Our Trade Discount Application is the first place to start.

We provide a tier discount system, applicable against orders placed within a three month period, this is not a hard limitation rather a soft rule we have in place to prevent order abuse.

If you represent a franchise, hotel chain, design firm, or similar hospitality related business that requires a guaranteed supply of stock (something we’re very good at!) please contact us directly. We want to know what product, in what quantity, and We work with/for the following companies as a general guide: The Coffee Club, Domino’s Pizza, MadMex, Chaitime, Jamie’s Italian, Hogs Breathe Cafe, Triumph Motorcycles, Dreamworld, Mama’s Boi, Roll’D.

The following tiers apply if you are a lighting store, builder, or similar trades person:

Discount / Restocking FeePricing Tiers (Ex. GST)
10%$1,000 through to $3,000
15%$3,001 through to $5,000
20%$5,001+
Special ConsiderationCustom pricing is available is offered upon special consideration such as major building projects, restoration works, damaged caused by fire or similar hazardous events. In the event of bulk purchase of overstocked or clearance items, we’ll make an offer to you upon receiving your quotation request. If you want many of identical units – call us!

All pricing includes GST & Freight within Australia, exceptions for bulky goods where we are unable to burden the associated costs. Some products will be marked as “non returnable” for this reason

Our restocking fee covers our cost of fulfilling your original order. These costs are numerous and cover metal spinning, wet-spray/powdercoating, assembly, packaging, and freight to your location.

In the event that you wish to return for refund, a percentage of the original price will be applied per the above table. In the event that you wish to return to swap, no surcharges apply, we recognise that mistakes and oversights occur and will do our best to assist you. As part of our service, we will manage the return of freight at no further charge to you if the order is over $1,500

What you needWhat happens
A cash refundIf you’ve received a discount:a restocking fee of the same amount from the cost of the original order applied.

$1,000 = Original Value
-$100 = Discount provisioned
———
$ 900 = Price Paid. Our restocking fee will be $100

If you haven’t taken a refund, a full credit will be returned to your original payment method.

An exchangeSimply let us know what you intend to exchange for, and we’ll do the rest. Standard lead-times apply, which will normally mirror your original lead-time.
A replacementLet us know what broke and we’ll fast-track a replacement. We’re quite aware that most delivery drivers are ex-football players considering the state they *sometimes* arrive in.

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